Pickup and Delivery Policy

Thank you for choosing D’Season! This Pickup and Delivery policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our website.

**Pickup locations and Shipping Destinations**

We will notify in our main Line Group Chat in advance on the pickup locations available for each delivery dates. If you are not in our Line Group, please contact us via Whatsapp for assistance. We currently ship to addresses within Singapore main island. We do not ship to Sentosa, or any other islands. Please provide a valid street address and unit number for delivery.

**Shipping Time**

Delivery dates normally falls on a Saturday which we will notify which week in advance. Delivery times may vary depending on your location and the shipping method selected during checkout. We strive to deliver your order in a timely manner, and estimated delivery times will be provided a day in advance in our main Line Group. Please note that unforeseen circumstances such as weather conditions or carrier delays may affect delivery times.

**Shipping Costs**

Free delivery for orders above $100. Delivery is a flat fee of $9.5 per location if your order is less than $100. Pickup at the available pickup locations are free for charge.

**Delivery Methods**

We partner with reputable shipping carriers to ensure the safe and efficient delivery of your order.

**Delivery Issues**

In the event of any delivery issues such as non-delivery, damaged or missing items, or any other concerns, please private message us via Whatsapp as soon as possible. We will work with you to resolve any issues and ensure that you receive your order in a satisfactory condition.

**Changes to Shipping Policy**

We reserve the right to update or modify this Pickup and Delivery policy at any time without prior notice. Any changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically for any updates.

If you have any further questions or concerns regarding our Pickup and Delivery policy, please don't hesitate to contact us.